Your trust matters to us. This policy explains what information LuxStay USA, Inc. (“LuxStay,” “we,” “us”) collects when you visit our site or book a stay, how we use it, and the choices you have.
01Information We Collect
We collect information you provide directly and information gathered automatically when you use our website and booking tools.
Information you give us
- Contact details — name, email, phone, and mailing address.
- Booking details — stay dates, property of interest, guest count, and special requests.
- Payment information — processed by our secure third-party payment and reservation providers; we do not store full card numbers on our servers.
- Communications — messages you send us by form, email, phone, or chat.
Information collected automatically
- Device and usage data — IP address, browser type, pages viewed, and referring links.
- Cookies and similar technologies used to operate the site, remember preferences, and measure performance.
02How We Use Your Information
- To process and manage your reservation, payments, and stay.
- To respond to inquiries and provide concierge and guest support.
- To send booking confirmations, service messages, and — with your consent — occasional offers.
- To operate, secure, and improve our website and services.
- To comply with legal, tax, and regulatory obligations.
03Cookies & Analytics
We use essential cookies to run the site and analytics cookies to understand how it is used. You can control or disable cookies in your browser settings; some features may not function properly without them. We may use analytics services that set their own cookies subject to their respective privacy policies.
04How We Share Information
We do not sell your personal information. We share it only as needed to operate our business:
- Service providers — reservation/property-management systems, payment processors, hosting, email, and marketing platforms that act on our behalf.
- Vetted vendors — when you request a service (e.g., a private chef or transportation), only the details necessary to fulfill it.
- Legal & safety — when required by law, to enforce our agreements, or to protect the rights, property, or safety of guests, the public, or LuxStay.
05Data Security & Retention
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain personal information for as long as needed to provide our services and to meet legal, tax, and accounting requirements.
06Your Choices & Rights
- Access, correct, or request deletion of your personal information, subject to legal limits.
- Opt out of marketing emails at any time via the unsubscribe link or by contacting us.
- Depending on your location, you may have additional rights under laws such as the CCPA or GDPR; contact us to exercise them.
07Children’s Privacy
Our services are intended for adults 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
08Third-Party Links
Our site may link to third-party websites and tools we do not control. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
09Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with a revised “Last updated” date. Your continued use of our services after changes take effect constitutes acceptance.